HELP GUIDE
Installing and Using the Jerusalem Post Israel Alert (IA) Program
MENU
What is the IA?
System Requirements
Download & InstallingReceiving Alerts
Updating Profiles
Suspending Alerts
Troubleshooting
Contacting IA for Help
What is the Jerusalem Post Israel Alert (IA) Program?

The IA is a service provided by JPost.com and is designed to deliver breaking news and important updates directly to your desktop.

Now, for the first time, you will be connected to the pulse of Israel's news at all times, even if your are not surfing the web.

Now, The Jerusalem Post will bring breaking news to you as it develops.

The IA is very simple to install and operate. The Help topics below are here to make sure you have a smooth experience using the the JPost Israel Alerts (IA).

After installing the IA you might have some questions, some of which are hopefully answered below. For more detailed help on a particular feature, click on the links to the left.

Back to top

System Requirements

The JPost Alert Service is currently compatible with Windows 98 and higher operating systems only. We hope to offer a Mac version in the near future.

Back to top

Downloading and Installing the JPost Israel Alerts (IA)

Downloading the IA

If, at any time, it becomes necessary to download a new version of the IA (for example, if you are notified that a new version has been released), simply follow these steps:

  • Go to http://israelalert.jpost.com.
  • Click on "Download now".
  • Once the file download dialogue box opens choose "save."
  • Once the "Save As" dialogue box opens choose" Save in "desktop."
  • Once saving is complete choose close (not open).

I have downloaded the IA. What do I do next?

  • Find the file you have downloaded (it should be on your desktop) and then Double-click on it. Follow the simple instructions by clicking "next" until the installation program asks you to click on "finish."
  • If you cannot find the file, try searching for jpostsetup.exe using Search or Find feature from the Windows Start button.

I have installed the JPost Israel Alert program. What now?

Upon successful installation you should find the login window open. (If this window does not open, try running the IA by clicking: Start > Programs > The Jerusalem Post > Israel Alert).

  • If you are already a registered member with the IA simply enter your username and password (we recommend checking off the "save password box) and the alerts will appear.
  • If this is your first time using the IA, Click on "Register" button.



  • Next you will see the registration window. Please fill all fields correctly. Your information will always remain confidential.
  • We suggest choosing a password that has only lowercase letters (this is for technical reasons).
  • Please keep your username and password in a safe place for future reference.
  • Upon completing a short registration form, you will see a thank you screen, which will notify you that you have successfully completed your registration and remind you of your username and password.

  • NOW, simply close the registration window and enter your username and password in the login window! (We suggest you check the "save password" option) then click "Login."



  • That is it! within 30 seconds or so you will receive you first JPost Alert service!

    Back to top
 

Receiving News Alerts

One of the powerful features of the IA is its ability to notify you when an important Alert has been issued. Your IA program provides you with the following Alert options:

1. Alert Mode: A flashing icon on your system tray will notify you of an incoming Alert. Simply click on the icon and your IA will open.

2. Pop Up Mode: You may choose to have your IA open automatically on your desktop, displaying the News Alert on your screen.

3. Audio Alert - You may choose to add an audio alert  that will notify you, even if you are not near your screen.

To alternate between Alert modes, simply open your IA window (click on the IA System Tray icon), click on the "MENU" and select your alert preference.

Will I receive Alerts even if I am not home?

Sure, as long as your computer is online and your IA program is activated, you will receive alerts. Once you return home simply open your IA window and get updated!

REMEMBER! if you are off line, you must first connect to the Internet, and only then will your recent News Alerts be downloaded.


Back to top

Updating your Profile

Your profile contains information about your preferences, including information such as your username and password, your email address, and the categories of news to which you are subscribed.

How do I unsubscribe (or subscribe) to a category?

Simply click on the JPost Israel Alert icon on the system tray, and once the alert window opens, click on “Menu” and then “Profile.” You can check off the categories of alerts you would like to receive. Press “submit” to save your changes.



Back to top

Hold the News!

  • If you wish to stop receiving IA alerts temporarily, simply click on the IA icon. Once the alert window opens, click on “menu,” and then “exit”.



      
  • To begin receiving IA again, simply go to Start --> Programs --> Jerusalem Post --> Israel Alert.

    • Back to top

    Troubleshooting

    I am not receiving News alerts...

    There are a few reasons why you may not be receiving your News Alerts:

    1. You are not currently "online" and connected to the Internet.
    2. Your IA program is closed.
    3. The IA server is currently down for maintenance    .

    In any of the above cases, please follow these steps:

    1. Make sure you have internet connectivity.
    2. If you do have connectivity, please wait for a few moments and try to reconnect.

    • If you are "online" (connected to the internet), then the server may be down for maintenance. Please retry a few moments later.
    • If your problem is not solved within a few hours, please contact our customer support.

    I Forgot my Password

    Not to worry! Simply click on the “Forgot My Password” icon on the login window and a new password will be sent to your e-mail address!

    I am using a Mac or Linux

    We are sorry, but we are unable to provide a Mac or Linux version of the IA at this time. We hope to have a Mac or Linux version in the next few months. Stay Tuned!!

    Back to top

    I STILL NEED HELP

    The JPost News Alert team is always happy to assist you. Please feel free to contact us via email at support@eshopenterprises.com

    Back to top